Refund policy

Last Updated: August 28, 2026

At Azoomie Baby Care, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are happy to assist you.

Please read the following policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the product must:

Be unused and unworn
Be unwashed and free from stains, marks, or odors
Be in its original condition
Have all original tags and labels attached
Include the original packaging and accessories, where applicable
Not have been altered, damaged, or misused by the customer

Products that do not meet these conditions may be rejected.

2. Items Eligible for Return

Returns may be accepted in cases such as:

Wrong product received
Wrong size received
Product received with a manufacturing defect
Product damaged during delivery
Product significantly different from the product ordered

All return requests are subject to verification and approval by Azoomie Baby Care.

3. Non-Returnable Items

For hygiene, safety, and product-condition reasons, certain items may not be eligible for return.

These may include:

Products that have been worn or washed
Products without original tags
Products damaged after delivery due to customer handling
Products altered or modified by the customer
Products returned without original packaging
Personalized or customized products, where applicable
Products clearly identified as non-returnable on the product page

Any applicable non-returnable condition will be communicated on the relevant product page.

4. How to Request a Return

To request a return, please contact our customer support team within 7 days of delivery.

Please provide:

Order number
Name and contact details
Product name
Reason for the return
Clear photographs of the product
Photographs of the packaging and shipping label, where applicable
Video evidence, if requested by our support team

Our team will review the request and inform you whether the return is approved.

5. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Azoomie Baby Care may review the product condition, photographs, videos, order information, and other relevant details before approving a return.

Once approved, we will provide instructions regarding the return process.

6. Return Shipping

Wrong, Damaged, or Defective Products

If the product received is incorrect, damaged, or has a manufacturing defect verified by our team, Azoomie may arrange or reimburse the applicable return shipping cost, subject to our verification process.

Change of Mind / Size-Related Returns

If we offer returns for size-related or change-of-mind reasons, the applicable return shipping charges may be deducted from the refund or may be payable by the customer.

Eligibility for such returns depends on the product and the conditions stated on the product page.

7. Exchange Policy

Where available, customers may request an exchange for an eligible product within 7 days of delivery.

Exchanges are subject to:

Product availability
Return eligibility
Product condition
Size availability
Verification and approval

If the requested replacement size or product is unavailable, we may offer an alternative resolution, such as a refund or store credit, where applicable.

8. Refunds

Once the returned product has been received and inspected, we will determine whether the return meets our eligibility requirements.

If the return is approved, the eligible refund will be processed through the applicable payment method or another appropriate method.

Refund processing time may vary depending on:

Payment method
Payment gateway
Bank
Financial institution
Refund processing procedures

Please allow additional time for the refunded amount to appear in your account.

9. Refund Amount

Depending on the reason for the return and applicable circumstances, the refund may include the eligible product amount.

Shipping charges may be non-refundable unless the return is due to an error on our part, a verified damaged product, or another circumstance where we determine that the shipping charge should be refunded.

Any applicable deductions will be communicated during the return/refund process.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through an appropriate electronic payment method or another method agreed upon with the customer.

We may request the customer's bank account, UPI, or other payment details where necessary to process a refund.

Customers should provide accurate refund information. Azoomie will not be responsible for delays caused by incorrect payment details provided by the customer.

11. Return Inspection

All returned products may be inspected before a refund or exchange is approved.

A return may be rejected if:

The product has been worn or washed
Tags have been removed
The product is damaged due to customer use
The product has stains, odors, or other signs of use
The product is missing parts or accessories
The product does not match the original item shipped
The return request falls outside the permitted return period

If a return is rejected, the product may be shipped back to the customer, where applicable.

12. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

For faster resolution:

Keep the product and original packaging.
Take clear photographs of the product.
Photograph the shipping package and label.
Contact our support team with your order number.
Follow any instructions provided by our team.

Do not dispose of the product or packaging until the issue has been resolved.

13. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed or dispatched.

If cancellation is approved before dispatch, the eligible refund will be processed according to the applicable payment method and refund procedures.

14. Refused or Undelivered Orders

If an order is returned to us because the customer:

Refused delivery
Was unavailable for repeated delivery attempts
Provided an incorrect address
Provided an incorrect or unreachable phone number

the order may be treated as a returned shipment.

Any refund, re-shipping, or applicable deductions will be determined based on the circumstances and our applicable policies.

15. Sale and Promotional Products

Products purchased during special sales, clearance events, promotional campaigns, or with discount codes may have different return or exchange conditions.

Please check the specific product or promotional terms before placing your order.

If a product is marked "Final Sale" or "Non-Returnable," it will generally not be eligible for return or exchange except where required by applicable law.

16. Store Credit

Where applicable, Azoomie may offer store credit instead of a monetary refund.

Store credit may be subject to additional terms, including validity periods and usage restrictions, which will be communicated to the customer.

17. Fraudulent or Abusive Returns

Azoomie Baby Care reserves the right to refuse or restrict returns where we reasonably believe there is:

Fraudulent activity
Repeated abuse of the return policy
Product tampering
False claims
Misuse of return procedures

This does not affect any rights that cannot legally be excluded under applicable law.

18. Changes to This Policy

Azoomie Baby Care may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

19. Contact Us

For return, exchange, or refund-related questions, please contact us.

Azoomie Baby Care

Email: azoomiebabycare@gmail.com
Website: azoomie.in

Please include your order number when contacting us regarding a return or refund.

Azoomie Baby Care
Little Ones. Big Comfort. Everyday Style.