Shipping policy

Last Updated: August 28, 2026

At Azoomie Baby Care, we are committed to delivering your orders safely and on time. This Shipping Policy explains our order processing, shipping, delivery timelines, and related procedures.

By placing an order through our website, you agree to the terms outlined below.

1. Shipping Availability

We currently ship orders to eligible locations across India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our courier partners.

At checkout, you will be able to provide your delivery address and contact details required for shipping.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festive seasons, product launches, or periods of unusually high order volume, processing may take longer than usual.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

Kerala: 1–4 business days
Other parts of India: 3–7 business days
Remote or difficult-to-service locations: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on your location, courier availability, weather, transportation conditions, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Azoomie may offer:

Free shipping promotions
Free shipping above a specified order value
Special shipping offers
Location-specific shipping promotions

The applicable shipping charge shown at checkout will apply to your order.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information to check the status of your shipment through the applicable courier service.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

Please ensure that:

Your shipping address is correct.
Your mobile number is active.
Someone is available to receive the package.
You respond to calls from the delivery partner when necessary.

If a package is returned to us because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply for re-shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Please carefully verify your:

Name
House/building number
Street/locality
City
State
PIN code
Mobile number

Azoomie Baby Care will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Strikes
Government restrictions
High-volume periods
Incorrect or incomplete address information
Remote-location delivery challenges

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

9. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please:

Take photographs or videos of the package before opening it, where possible.
Keep the original packaging.
Contact Azoomie customer support as soon as possible.
Provide your order number and relevant photographs/videos.

We will review the issue and coordinate with the relevant delivery partner where necessary.

10. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within the applicable period specified in our Return & Refund Policy.

Please provide:

Order number
Product details
Photographs/videos of the package and product
Any other information requested by our support team

After verification, we will provide an appropriate resolution in accordance with our policies.

11. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability may depend on:

Delivery PIN code
Order value
Product availability
Courier serviceability
Other operational conditions

A COD order may be subject to additional charges if applicable. Any applicable charges will be displayed or communicated before order confirmation.

12. International Shipping

At present, Azoomie Baby Care primarily ships within India.

If international shipping becomes available in the future, the applicable shipping charges, delivery timelines, customs duties, taxes, and other requirements will be communicated separately.

13. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

For further information, please refer to our Cancellation & Return Policy.

14. Shipping and Returns

Shipping timelines are separate from return and refund processing timelines.

If you return a product, the time required for the return shipment, inspection, approval, and refund may vary.

Please refer to our Return & Refund Policy for complete information regarding eligible returns, exchanges, and refunds.

15. Contact Us

If you have questions regarding your shipment or delivery, please contact us.

Azoomie Baby Care

Email: azoomiebabycare@gmail.com
Website: azoomie.in

When contacting us about an order, please include your order number so that we can assist you more quickly.

Azoomie Baby Care
Little Ones. Big Comfort. Everyday Style.